Newcastle Gardens respects your privacy. This Privacy Policy describes how we collect, use, and share personal information when you visit newcastlebnb.com, contact us, submit an event or floral inquiry, or otherwise communicate with us. It addresses our website and related inquiries; a separate agreement or notice may address additional information collected in connection with an event.

Information we collect

• Information you provide: Your name, email address, phone number, company name if applicable, message, event type, preferred event date, flexibility, expected guest count, floral preferences and quantities, and any other details you choose to provide in a form or communication. Our floral form may ask for the names of the bride and groom. Please share another person’s information only when you are authorized to do so.
• Technical information: When you use the Website, our systems and service providers may receive IP address, browser and device details, referring page, pages visited, approximate location derived from IP address, and timestamps. Cookies and similar technologies may collect information described in our Cookie Policy.
• Information from others: We may receive information from someone coordinating an event with us, a vendor, or a third-party service you choose to use, when reasonably needed to respond to an inquiry or arrange services.

Please do not put payment-card numbers, government identification numbers, or sensitive health details in general inquiry fields. If an allergy or accommodation needs discussion, contact us so we can handle it appropriately.

How we use information

We use personal information to respond to inquiries; arrange tours; prepare proposals; discuss and provide venue, catering, floral, and event services; communicate about an event; maintain records; operate, secure, and improve the Website; understand website usage; comply with legal obligations; and protect our rights. We may send service-related communications in response to your request. We send promotional communications only as permitted by law, and you can ask us to stop them at any time.

How we share information

We may share relevant information with website hosting, form, email, analytics, and other service providers that help operate our business; with event vendors or collaborators when needed for services you request; with professional advisers; and with authorities or others when legally required or reasonably necessary to protect rights, safety, or property. If the business is reorganized or transferred, information may be transferred as part of that transaction, subject to applicable law. Third-party websites and embedded content operate under their own policies. We do not describe an inquiry as a public post.

California disclosure to verify before publication: Confirm whether Newcastle Gardens “sells” personal information or “shares” it for cross-context behavioral advertising under California law, including through any advertising or analytics technology. If either occurs, add the required disclosures and an effective opt-out method. Do not publish a statement that no sale or sharing occurs without checking the live site and its service providers.

Retention and security

We keep information for as long as reasonably needed for inquiries, requested services, business records, dispute resolution, and legal requirements. Retention depends on the type and purpose of the information; we delete or deidentify it when no longer needed, subject to applicable obligations. We use reasonable administrative, technical, and physical safeguards, but no internet transmission or storage method is completely secure.

Your choices and privacy requests

You may ask us to access, correct, or delete information you provided, subject to applicable law and legitimate recordkeeping needs. You may opt out of promotional email by using its unsubscribe instructions, if present, or contacting us. You can manage cookies through available site controls and browser settings, as described in the Cookie Policy.

California residents may have additional rights under the California Consumer Privacy Act if that law applies to Newcastle Gardens, including rights to know, correct, delete, and, where relevant, opt out of sale or sharing and limit use of sensitive personal information. We will not discriminate against you for exercising applicable privacy rights. Email matt@newcastlebnb.com or call 916-417-9765 to make a request. We may need to verify your identity and authority before responding. An authorized agent may submit a request where permitted by law. If the CCPA applies, further required categories, retention periods, request methods, and disclosures must be added after confirming actual practices.

Children

The Website is intended for people planning or researching events, not children under 13. We do not knowingly seek personal information directly from children under 13. Contact us if you believe a child has submitted information so we can review and address it.

Changes and contact

We may update this policy as practices change. The current version and effective date will appear here. For privacy questions or requests, contact Newcastle Gardens at matt@newcastlebnb.com, 916-417-9765, or 950 Taylor Rd., Newcastle, CA 95658.